Refund Policy

Effective Date: July 9, 2025

1. Your Cancellation & Refund Rights

  • You have 14 calendar days from delivery to cancel your order for reasonable cause.
  • After notifying us, you have a further 14 days to return the item to receive a full refund.

2. Eligibility

  • Eligible items must be unused, in original packaging, and include all tags, parts, and accessories.
  • Non-returnable items: personalized/customized decks, digitally accessed content, perishable goods, gift cards, and clearance/sale items.

3. How to Return

  1. Contact us at [email protected] within 14 days of delivery to request a return authorization.
  2. We’ll provide return shipping instructions.
  3. Ship the item back within 14 days after RMA issuance, ensuring it’s well-packaged and protected.

4. Refund Processing

  • Once received and inspected, refunds (minus any return shipping cost, unless item is faulty) are issued to the original payment method within 5–7 business days.
  • If the original payment was by check, allow up to 14 business days from purchase

5. Return Shipping & Fees

  • Customers are responsible for return shipping costs, except when the item is defective or incorrect.
  • Standard return shipping costs are non-refundable.
  • A restocking fee of up to 30% may apply to items returned in unsellable condition.

6. Defective or Incorrect Items

  • If you received a defective, damaged, or incorrect item, contact us within 30 days, and we’ll cover shipping costs and either replace the item or issue a full refun.
  • Defects caused by force majeure factors such as customs inspections are not within our scope of responsibility.

7. Exchanges & Store Credit

  • We do not offer direct exchanges.
  • You may choose between a full refund or store credit (valid for 6 months) for eligible returns.

8. International Returns

  • International customers must:
    • Pay return shipping and handle customs clearance.
    • Comply with the same 14 + 14 day return timeline (notification + shipment).

9. How to Submit a Claim

To initiate a refund or warranty claim, email:

[email protected]
Subject: Refund/RMA Request – Order #[Your Order Number]

Include your name, order number, and reason for return.

10. Policy Visibility & Updates

  • This policy is linked in the footer, on product pages, and during checkout.
  • We may update this policy; the Effective Date will be revised accordingly.
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