Refund Policy

Effective Date: July 9, 2025

1. Your Cancellation & Refund Rights

  • You have 14 calendar days from delivery to cancel your order for reasonable cause.
  • After notifying us, you have a further 14 days to return the item to receive a full refund.

2. Eligibility

  • Eligible items must be unused, in original packaging, and include all tags, parts, and accessories.
  • Non-returnable items: personalized/customized decks, digitally accessed content, perishable goods, gift cards, and clearance/sale items.

3. How to Return

  1. Contact us at support@decksrock.com within 14 days of delivery to request a return authorization.
  2. We’ll provide return shipping instructions.
  3. Ship the item back within 14 days after RMA issuance, ensuring it’s well-packaged and protected.

4. Refund Processing

  • Once received and inspected, refunds (minus any return shipping cost, unless item is faulty) are issued to the original payment method within 5–7 business days.
  • If the original payment was by check, allow up to 14 business days from purchase

5. Return Shipping & Fees

  • Customers are responsible for return shipping costs, except when the item is defective or incorrect.
  • Standard return shipping costs are non-refundable.
  • A restocking fee of up to 30% may apply to items returned in unsellable condition.

6. Defective or Incorrect Items

  • If you received a defective, damaged, or incorrect item, contact us within 30 days, and we’ll cover shipping costs and either replace the item or issue a full refun.
  • Defects caused by force majeure factors such as customs inspections are not within our scope of responsibility.

7. Exchanges & Store Credit

  • We do not offer direct exchanges.
  • You may choose between a full refund or store credit (valid for 6 months) for eligible returns.

8. International Returns

  • International customers must:
    • Pay return shipping and handle customs clearance.
    • Comply with the same 14 + 14 day return timeline (notification + shipment).

9. How to Submit a Claim

To initiate a refund or warranty claim, email:

support@decksrock.com
Subject: Refund/RMA Request – Order #[Your Order Number]

Include your name, order number, and reason for return.

10. Policy Visibility & Updates

  • This policy is linked in the footer, on product pages, and during checkout.
  • We may update this policy; the Effective Date will be revised accordingly.

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@decksrock.com.