Shipping & Delivery

Effective Date: October 15, 2026

1. Shipping Options & Timeframes

  • International:
    • Standard: Orders are processed in 2–3 business days before dispatch, followed by an estimated 5–14 business days in transit. Delivery time varies by destination and customs processing. Weekends and public holidays are excluded from business-day estimates; the shipping estimate available at checkout applies to the selected address.
  • Shipping is by courier only. Available shipping charges are shown at checkout. Orders are dispatched from Dongguan, China.

2. Handling Time

  • Orders are processed within 2–3 business days (excluding weekends and public holidays).
  • Custom or high-volume orders may need up to 3-5 business days before shipping.

3. Packaging & Protection

  • We use high-quality, size-optimized packaging to protect decks during transit.
  • High-value or fragile items receive additional cushioning. Shipping insurance may be available for selected orders; please contact us before placing your order to confirm availability, coverage, and any additional charge.

4. Tracking & Notifications

  • All orders receive a tracking number via email when dispatched.
  • Customers can monitor progress on carrier platforms.
  • Further transit and delivery notifications depend on the carrier and destination; please check the carrier's tracking page for the latest status.

    5. Free Shipping Threshold

    • We are pleased to offer Free Standard Shipping on all orders of USD $200 or more.
    • This applies to both domestic and international orders.
    • Orders under $200 are charged shipping based on destination and weight. The charge is shown at checkout.

    6. International Shipping Guidelines

    • We comply with customs regulations and include all necessary documents.
    • Certain restricted items may not be shipped to some countries; customers will be notified at checkout.
    • Customs inspections may delay delivery. If tracking shows a prolonged customs hold, please contact the carrier and Decksrock support for assistance.

      7. Returns Shipping

      • Domestic returns: return shipping costs follow our Refund Policy; contact us for return instructions.
      • International returns: return shipping costs follow our Refund Policy; contact us for return instructions.

      8. Partnering with Carriers

      • We work with multiple carriers (e.g., 4PX, EMS, USPS) to optimize rates and reliability.

      9. Managing Delays & Issues

      • If a shipment is delayed, our support team will:
        1. Proactively inform the customer.
        2. Coordinate with the carrier.
        3. Offer remedies such as refunding shipping fees, re-shipment, or discounts on future orders.

      Different regions and products require different freight. For specific freight, please refer to the Cart Page or Checkout page.

      For product damage during customs inspection, see our Refund Policy.