Shipping & Delivery

Effective Date: July 9, 2025

1. Shipping Options & Timeframes

  • International:
    • Standard: 7–21 business days (dependent on destination and customs).
    • Remote: 15-35 business days (dependent on destination and customs).
  • Customers select preferred speed at checkout—balancing cost, delivery time, and tracking availability.

2. Handling Time

  • Orders are processed within 2-3 business day (excluding weekends and public holidays).
  • Custom or high-volume orders may need up to 3-5 business days before shipping.

3. Packaging & Protection

  • We use high-quality, size-optimized, and packaging to protect decks during transit.
  • High-value or fragile items include additional cushioning and optional shipping insurance.

4. Tracking & Notifications

  • All orders receive a tracking number via email when dispatched.
  • Customers can monitor progress on carrier platforms.
  • Proactive notifications are sent upon dispatch, in-transit milestones, and delivery.

    5. Free Shipping Threshold

    • We are pleased to offer Free Standard Shipping on all orders over USD $200.
    • This applies to both domestic and international orders.
    • Orders under $200 will be charged shipping based on destination, weight, and selected speed.

    6. International Shipping Guidelines

    • We comply with customs regulations and include all necessary documents.
    • Certain restricted items may not be shipped to some countries; customers will be notified at checkout.
    • Parcels held in customs beyond 14 days may be returned or disposed; customers remain liable for those fees.

      7. Returns Shipping

      • Domestic returns: customer-paid shipping with recommended tracked service.
      • International returns: we can provide prepaid labels or direct customers to local return centers.

      8. Partnering with Carriers

      • We work with multiple carriers (e.g., 4PX, EMS, USPS) to optimize rates and reliability.

      9. Managing Delays & Issues

      • If a shipment is delayed, our support team will:
        1. Proactively inform the customer.
        2. Coordinate with the carrier.
        3. Offer remedies such as refunding shipping fees, re-shipment, or discounts on future orders.

      Different regions and products require different freight. For specific freight, please refer to the Cart Page or Checkout page.

      During the transportation of the product, we are not responsible for any problems with the product due to customs inspection or other irresistible factors.

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